Returns & Exchanges
We want you to love your ALPAKA gear, which is why we offer a hassle-free 30-day return policy on all items in original condition. If your purchase doesn't meet your expectations, simply initiate a return for a full refund or exchange.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack your items in their original packaging, ensuring all tags and protective materials are intact.
Label and Ship
Download and print your prepaid shipping label, attach it to your parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects your return, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing